YEC member company Helpshift recently raised $23 million in a Series B financing round.
Helpshift, where YEC member Eli Rubel is the vice president of marketing, is a company revolutionizing the customer support experience on mobile devices. Founded in 2012, Helpshift's total capital raised is now $36.2 million.
Taking place in June, this funding round involved investors such as Intel Capital, Microsoft Ventures, Salesforce Ventures, Nexus Venture Partners, True Ventures, and Visionnaire Ventures.
"Our continued growth is a direct reflection of a capital-intensive support industry that's ready for change. Consumers are tired of waiting for support agents to get back to them, and companies are tired of staffing expensive support teams to answer common, or even predictable, problems in the first place. People want immediate help, wherever they are, especially when using mobile applications," Abinash Tripathy, CEO and co-founder of Helpshift, said in a statement. "This is the year we champion a new model of support, one that's better for both consumers, as well as the companies serving them."
Companies that use Helpshift's platform to provide in-app support include Zynga, Virgin Media, Microsoft, WesternUnion, Flipboard, Shyp, Luxe, and WordPress.
For more information about the company or its funding news, visit helpshift.com.